Refund policy

Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at operation@pinwujingxuan.com. Please note that returns will need to be sent to the following address:

Overseas Warehouse Address
West Coast: Los Angeles
250 Benton Ct. City of Industry
Walnut, CA 91789, US
Recipient: Loginet-xsh10006
TEL: 626-406-4913

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at operation@pinwujingxuan.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right promptly.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about a specific item.

We also do not accept returns for sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we’ve received and inspected your return, we will notify you within 5 business days if the refund has been approved.

If approved, your refund will be processed and issued to your original payment method within 7 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at operation@pinwujingxuan.com.